Here at Harlo Australia, we offer Australian Wide shipping at a competitive rate with Australia Post. Delivery charges can be found by following the checkout process.
In stock orders can be expected to arrive within approximately 3-7 business days with standard shipping. Express shipping orders arrive within approximately 1-3 business days from the date the order was placed. Please note these postage times are an estimation only, in light of the COVID-19 Australia Post is experiencing delays so please keep this in mind when placing your order.
Small delays may be expected in peak periods such as Christmas, Easter and all Australian standard public holidays.
Harlo Australia is responsible for your order from the time it leaves our warehouse until it is delivered to you, responsibility at this point is then passed on to you.
A signature is required upon delivery, if you’re not home when your order is delivered the courier will leave a card letting you know they attempted delivery.
Please make sure you arrange to collect your parcel within 4-5 business days, after that your item(s) will be returned to us and will have to be re-ordered. In this instance, a refund for your purchase amount will be issued back into your account, less a $20.00 re-stocking and shipping fee.
Once an order has been placed, an automated email will be sent to you including order confirmation details. You will then be sent a subsequent email as soon as the shoes have left our warehouse including a tracking number to track your order on its way to you.
All returns, whether it be for an exchange or refund must be authorised by our support team. We have a strict 2-week policy for returns, you must contact our team within 14 days of receiving your order.
We will happily provide a refund or exchange if the shoes purchased are the wrong colour, do not fit or perhaps are not what you expected. You will need to contact hello@harloshoes.com.au prior to proceeding with the return. Detailed instructions regarding the return postage process will be provided upon contact. All returns will need to be posted back to Harlo Australia at the expense of the customer.
In some circumstances where the shoes have been kept in almost perfect condition, Harlo Australia has the right to charge a cleaning fee if necessary. In the case of a refund, this charge will be taken from the total refund amount.
Harlo Australia reserves the right to charge the full price of shoes, in any instance where it is deemed that the shoes have been worn or damaged in any way. We do provide refunds for returns that have been lost in transit to our warehouse.
When purchasing with us, please note that the shipment cost calculated at checkout do not include customs, duties and taxes. The customer is responsible for these fees if applicable upon arrival of the order. If you are unsure if you will be liable for customs, duties and taxes, please research prior to purchasing. Please note these fees are unique to each country.
International orders are sent with DHL express to ensure reliable and efficient delivery.
If you wish to return your order for a refund, please note you will be liable for all shipment costs associated. To ensure you have the best experience with us, please ensure you contact our support team hello@harloshoes.com.au with any size or style enquiries you may have prior to proceeding with your purchase.
All returns, whether it be for an exchange or refund must be authorised by our support team. We have a strict 2-week policy for returns, you must contact our team within 14 days of receiving your order.
We will happily provide a refund or if the shoes purchased are the wrong colour, do not fit or perhaps are not what you expected. You will need to contact hello@harloshoes.com.au prior to proceeding with the return. Detailed instructions regarding the return postage process will be provided upon contact.
All returns will need to be posted back to Harlo Australia at the expense of the customer.
In some circumstances where the shoes have been kept in almost perfect condition, Harlo Australia has the right to charge a cleaning fee if necessary. In the case of a refund, this charge will be taken from the total refund amount.
Harlo Australia reserves the right to charge the full price of shoes, in any instance where it is deemed that the shoes have been worn or damaged in any way. We do provide refunds for returns that have been lost in transit to our warehouse.
Harlo Shoes does not offer direct exchanges for International orders. If your order isn't quiet right and you are need of a different colour, style or size you may return the shoes you have for a refund. Then, place another order for the shoes desired.
Please note, all return shipping costs are at the customer's expense, including the shipping cost of sending the new order out to you.
Please refer to the table below for shoe size conversions. Please also refer to each individual product page for further detail pertaining to each product e.g. narrow, runs small, runs large etc.
