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FAQs

Delivery & Returns

Here at Harlo Australia, we offer Australian Wide shipping at a competitive rate with Australia Post. Delivery charges can be found by following the checkout process.

In stock orders can be expected to arrive within 3-7 business days with standard shipping. Express shipping orders arrive within 1-3 business days from the date the order was placed.

Small delays may be expected in peak periods such as Christmas, Easter and all Australian standard public holidays.

Harlo Australia is responsible for your order from the time it leaves our warehouse until it is delivered to you, responsibility at this point is then passed on to you.

A signature is required upon delivery, if you’re not home when your order is delivered the courier will leave a card letting you know they attempted delivery.

Please make sure you arrange to collect your parcel within 4-5 business days, after that your item(s) will be returned to us and will have to be re-ordered. In this instance, a refund for your purchase amount will be issued back into your account, less a $20.00 re-stocking and shipping fee.

Once an order has been placed, an automated email will be sent to you including order confirmation details. You will then be sent a subsequent email as soon as the shoes have left our warehouse including a tracking number to track your order on its way to you.

Returns

All returns, whether it be for an exchange or refund must be authorised by our support team. We have a strict 2-week policy for returns, you must contact our team within 14 days of receiving your order.

We will happily provide a full refund or exchange if the shoes purchased are the wrong colour, do not fit or perhaps are not what you expected. You will need to contact hello@harloshoes.com.au prior to proceeding with the return. Detailed instructions regarding the return postage process will be provided upon contact. All returns will need to be posted back to Harlo Australia at the expense of the customer.

In some circumstances where the shoes have been kept in almost perfect condition, Harlo Australia has the right to charge a cleaning fee if necessary. In the case of a refund, this charge will be taken from the total refund amount.

Harlo Australia reserves the right to charge the full price of shoes, in any instance where it is deemed that the shoes have been worn or damaged in any way. We do provide refunds for returns that have been lost in transit to our warehouse.

3 Rules of Return Checklist

  • Contact has been made with our team within 14 days of receiving the shoes.
  • The shoes are in original purchase condition and are unworn and unmarked, with all original packaging material included in the box.
  • The shoes are accompanied with the original purchase receipt/order confirmation. 

Size Guide

Please refer to the table below for shoe size conversions. Please also refer to each individual product page for further detail pertaining to each product e.g. narrow, runs small, runs large etc.

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